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Frequently Asked Questions

Find answers about our platform, products, services, orders & shipping, and your account.

About The Holistic Culture

✨ What is The Holistic Culture?
The Holistic Culture is a wellness platform rooted in community, connection, and conscious living. We offer curated self-care products, holistic coaching, and sacred spaces like Majlis Al Sarab for personal and collective healing.
🧘‍♀️ What services do you offer?
  • 🛍️ Self Care Products: Natural, ethically sourced items for emotional, spiritual, and physical wellness.
  • 🧠 Wellness Sessions: 1:1 and group coaching sessions for emotional clarity, inner development, and growth.
  • 🔮 Majlis Al Sarab: A community healing circle blending healing modalities and conscious sharing.
🧠 Do you offer mental health support?
We offer holistic tools that complement mental well-being—but we do not replace medical or psychological treatment. Please consult licensed professionals when needed.

Products

🛒 What kinds of products do you sell?
  • 🌿 Aromatherapy & Incense
  • 🧘‍♂️ Self Care Tools & Mindfulness Accessories
  • 🧴 Herbal Wellness & Skincare
  • 📚 Books & Stationery
🌱 How are your products selected?
All items are chosen based on quality, sustainability, and alignment with holistic healing principles.
💖 How do these products support well-being?
They promote grounding, mindfulness, and emotional regulation through ritual and sensory healing.

Inner Self Development & Sessions

🌀 What is it?
It’s a guided journey into emotional healing, self-awareness, and soul alignment using tools like coaching, holistic work, and embodiment practices.
📅 What can I expect in a session?
  • 👤 1:1 Coaching Sessions
  • 👥 Group Workshops
  • 🪷 Majlis Al Sarab Circles
🗓️ How do I book a session?
Visit our Book a Coach page to schedule.
📍 Are sessions online or in-person?
Both options are available depending on the practitioner.

Majlis Al Sarab

🌙 What is Majlis Al Sarab?
A healing space rooted in Arab culture that blends energy work, sound healing, and intentional sharing for inner transformation.
🤝 Who can attend?
All are welcome—especially those seeking reflection, connection, and emotional release in a safe, non-judgmental environment.
📆 How often do sessions happen?
Regularly. Follow us on Instagram or subscribe to our newsletter!

Orders & Shipping

💳 What payment methods do you accept?
Visa, Mastercard, Apple Pay, Google Pay, and Tabby.
📦 Where do you deliver?
We currently ship across the UAE and GCC (Saudi Arabia, Qatar, Kuwait, Bahrain, Oman).
⏱️ How long does delivery take?
UAE: Within 2 working days

GCC: Within 5–7 working days
🚚 Delivery fees:
UAE:
Dubai – AED 30
Abu Dhabi & other emirates – AED 35

GCC shipping (includes VAT & excludes custom duties):

Weight (kg) Saudi Arabia Bahrain Kuwait Oman Qatar
0.1 to 1.0AED 49AED 48AED 49AED 51AED 51
1.1 to 2.0AED 69AED 70AED 73AED 73AED 71
2.1 to 3.0AED 89AED 92AED 97AED 95AED 91
3.1 to 4.0AED 109AED 114AED 121AED 117AED 111
4.1 to 5.0AED 129AED 136AED 145AED 139AED 131
5.1 to 6.0AED 149AED 158AED 169AED 161AED 151
6.1 to 7.0AED 169AED 180AED 193AED 183AED 171
7.1 to 8.0AED 189AED 202AED 217AED 205AED 191
8.1 to 9.0AED 209AED 224AED 241AED 227AED 211
9.1 to 10.0AED 229AED 246AED 265AED 249AED 231
🛒 Minimum order?
AED 100
📧 Didn't receive a confirmation email?
Check spam/junk folders. Still missing? Contact us at findyourself@theholisticculture.com or WhatsApp +971 50 987 5845.
📷 What if my order is damaged?
Email us within 48 hours with photos. We’ll help right away.
↩️ Can I return an item?
Yes, within 7 days for unused products in original packaging. View our Refund Policy for more info.

Account & Support

🔐 Is my personal information safe?
Absolutely. Your privacy is important to us. View our full Privacy Policy.
👤 How do I create an account?
Create your account here and follow the simple sign-up steps.
📞 How do I get in touch?
💬 How can I share feedback?
We love hearing from you! Reach out via email, WhatsApp, Instagram, or leave a review on Google.
📣 How do I stay updated?
Follow us on socials or subscribe to our newsletter for offerings, updates, and wellness inspiration.

Feedback & Community

How can I provide feedback about The Holistic Culture or its products?
You can reach us via email, WhatsApp, or Instagram. We value your input and use it to improve the experience.
Is there a community aspect to The Holistic Culture?
Yes. We host learning and sharing spaces like circles, sessions, and workshops; follow our channels for upcoming events.
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