Frequently Asked Questions
Find answers about our platform, products, services, orders & shipping, and your account.
About The Holistic Culture
โจ What is The Holistic Culture?
The Holistic Culture is a wellness platform rooted in community, connection, and conscious living. We offer curated self-care products, holistic coaching, and sacred spaces like Majlis Al Sarab for personal and collective healing.
๐งโโ๏ธ What services do you offer?
- ๐๏ธ Self Care Products: Natural, ethically sourced items for emotional, spiritual, and physical wellness.
- ๐ง Wellness Sessions: 1:1 and group coaching sessions for emotional clarity, inner development, and growth.
- ๐ฎ Majlis Al Sarab: A community healing circle blending healing modalities and conscious sharing.
๐ง Do you offer mental health support?
We offer holistic tools that complement mental well-beingโbut we do not replace medical or psychological treatment. Please consult licensed professionals when needed.
Products
๐ What kinds of products do you sell?
- ๐ฟ Aromatherapy & Incense
- ๐งโโ๏ธ Self Care Tools & Mindfulness Accessories
- ๐งด Herbal Wellness & Skincare
- ๐ Books & Stationery
๐ฑ How are your products selected?
All items are chosen based on quality, sustainability, and alignment with holistic healing principles.
๐ How do these products support well-being?
They promote grounding, mindfulness, and emotional regulation through ritual and sensory healing.
Inner Self Development & Sessions
๐ What is it?
Itโs a guided journey into emotional healing, self-awareness, and soul alignment using tools like coaching, holistic work, and embodiment practices.
๐ What can I expect in a session?
- ๐ค 1:1 Coaching Sessions
- ๐ฅ Group Workshops
- ๐ชท Majlis Al Sarab Circles
๐๏ธ How do I book a session?
Visit our Book a Coach page to schedule.
๐ Are sessions online or in-person?
Both options are available depending on the practitioner.
Majlis Al Sarab
๐ What is Majlis Al Sarab?
A healing space rooted in Arab culture that blends energy work, sound healing, and intentional sharing for inner transformation.
๐ค Who can attend?
All are welcomeโespecially those seeking reflection, connection, and emotional release in a safe, non-judgmental environment.
๐ How often do sessions happen?
Regularly. Follow us on Instagram or subscribe to our newsletter!
Orders & Shipping
๐ณ What payment methods do you accept?
Visa, Mastercard, Apple Pay, Google Pay, and Tabby.
๐ฆ Where do you deliver?
We currently ship across the UAE and GCC (Saudi Arabia, Qatar, Kuwait, Bahrain, Oman).
โฑ๏ธ How long does delivery take?
UAE: Within 2 working days
GCC: Within 5โ7 working days
GCC: Within 5โ7 working days
๐ Delivery fees:
UAE:
Dubai โ AED 30
Abu Dhabi & other emirates โ AED 35
GCC shipping (includes VAT & excludes custom duties):
Dubai โ AED 30
Abu Dhabi & other emirates โ AED 35
GCC shipping (includes VAT & excludes custom duties):
| Weight (kg) | Saudi Arabia | Bahrain | Kuwait | Oman | Qatar |
|---|---|---|---|---|---|
| 0.1 to 1.0 | AED 49 | AED 48 | AED 49 | AED 51 | AED 51 |
| 1.1 to 2.0 | AED 69 | AED 70 | AED 73 | AED 73 | AED 71 |
| 2.1 to 3.0 | AED 89 | AED 92 | AED 97 | AED 95 | AED 91 |
| 3.1 to 4.0 | AED 109 | AED 114 | AED 121 | AED 117 | AED 111 |
| 4.1 to 5.0 | AED 129 | AED 136 | AED 145 | AED 139 | AED 131 |
| 5.1 to 6.0 | AED 149 | AED 158 | AED 169 | AED 161 | AED 151 |
| 6.1 to 7.0 | AED 169 | AED 180 | AED 193 | AED 183 | AED 171 |
| 7.1 to 8.0 | AED 189 | AED 202 | AED 217 | AED 205 | AED 191 |
| 8.1 to 9.0 | AED 209 | AED 224 | AED 241 | AED 227 | AED 211 |
| 9.1 to 10.0 | AED 229 | AED 246 | AED 265 | AED 249 | AED 231 |
๐ Minimum order?
AED 100
๐ง Didn't receive a confirmation email?
Check spam/junk folders. Still missing? Contact us at findyourself@theholisticculture.com or WhatsApp +971 50 987 5845.
๐ท What if my order is damaged?
Email us within 48 hours with photos. Weโll help right away.
โฉ๏ธ Can I return an item?
Yes, within 7 days for unused products in original packaging. View our Refund Policy for more info.
Account & Support
๐ Is my personal information safe?
Absolutely. Your privacy is important to us. View our full Privacy Policy.
๐ค How do I create an account?
Create your account here and follow the simple sign-up steps.
๐ How do I get in touch?
Email: findyourself@theholisticculture.com
WhatsApp: +971 50 987 5845
Instagram: @the.holistic.culture
WhatsApp: +971 50 987 5845
Instagram: @the.holistic.culture
๐ฌ How can I share feedback?
We love hearing from you! Reach out via email, WhatsApp, Instagram, or leave a review on Google.
๐ฃ How do I stay updated?
Follow us on socials or subscribe to our newsletter for offerings, updates, and wellness inspiration.
Feedback & Community
How can I provide feedback about The Holistic Culture or its products?
You can reach us via email, WhatsApp, or Instagram. We value your input and use it to improve the experience.
Is there a community aspect to The Holistic Culture?
Yes. We host learning and sharing spaces like circles, sessions, and workshops; follow our channels for upcoming events.
